Contact information

Purpose	Email	Use this address for
General Support	[email protected]	General questions, order questions, sample questions, report questions, and help finding the correct contact.
Orders	[email protected]	Order status, corrections, cancellations, and purchase-related questions.
Samples and Shipping	[email protected]	Sample preparation, packaging, labeling, shipment, delivery, and laboratory-receipt questions.
Private Results / COAs	[email protected]	Private Certificate of Analysis and analytical-report communications.
Billing and Refunds	[email protected]	Payments, invoices, receipts, refunds, and billing questions.
Privacy	[email protected]	Privacy requests, access/correction/deletion requests, and other privacy matters.
Legal	[email protected]	Formal legal notices and legal correspondence.
Compliance	[email protected]	Sample eligibility, prohibited submissions, research-use questions, and compliance matters.
Security	[email protected]	Security reports and vulnerability disclosures.

Automated messages: [email protected] may send transactional/service notices. Customers should reply through the functional contacts above; [email protected] is not a support channel.